Sometimes Spotify will allow you to merge your old account into a new one (please do not ask us how, this is something we do not handle with, you must ask Spotify right away).
Because of this, curators sometimes ask us to transfer their score and balance from their SoundCampaign account associated with the old Spotify account to a new account associated with the new Spotify account.
We definitely can help you with that.
Nevertheless, be aware of these considerations:
It's mandatory to create a new SoundCampaign account by signing up with the new Spotify account before requesting our team to proceed.
You must have the same exact playlists and number of followers on your new Spotify account, otherwise, we won't give you the same score.
We will transfer the extra points you earned before. Do not worry about it.
If you have any pending balance, it will be transferred to your new account. Nevertheless, if you request a transfer process at the same moment you are waiting for a payout, we must wait first for you to receive your payout, and then we will proceed.
Your old account on SoundCampaign will be deleted.
The process can take several days to be completed depending on the order our team receives your request.
We do not consider this request as an urgent matter, please be patient.
What information do I need to provide to request the transfer process?
1) Your email address associated with your old Spotify account.
2) Your email address associated with your new Spotify account
3) A screenshot of your old account's dashboard where we can see your current score.
Please send us this information through our website's live chat.
Important: the transfer process is just possible under request, we do not offer it proactively because sometimes it might not be possible to do it. We reserve the right to accept your request or not.